CHLIC Expands Product Availability!
Click on the updated Product Availability Chart for detailed information about CHLIC’s Supplemental Benefits expansion in the following states as of July 10, 2017:
*The following states are awaiting Department of Insurance approval: Minnesota and Wisconsin.
Note: Medicare Supplement products sold by Cigna Health and Life Insurance Company (CHLIC), American Retirement Life Insurance Company (ARLIC), and Loyal American Life Insurance Company (LOYAL).
Adminstrative Updates from CHLIC
RFI Processing Update:
A new automated system will now deliver the Request For Information (RFI) notices. Agents will continue to receive an email on pending applications that require assistance. Pending applications with missing data that may be obtained from the applicant, such as DOB, SSN, Medicare Card number, will receive an automated call from Cigna to obtain the missing information on a recorded phone line.
For calls answered, the applicant will be given the option to speak with a CSB representative to provide the missing information at that time.
Calls that are not answered will receive a recorded voice message providing a call back number. Three attempts will be made to obtain the missing information from the customer. Only one outreach call will occur every 5 days, there will not be multiple calls daily. If the third call attempt is unsuccessful, then an email will be sent to the customer. Additionally, a text message will be sent to the agent and the missing information will need to be obtained by the agent.
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