2018 CSB Incentive Trip

Next summer we’ll be in the Canadian Rockies at the world-famous Fairmont Banff Springs hotel. Check out a full-length video of the castle in the mountains!  Video is linked at the top of the Banff site.  

Selling Cigna’s suite of products all count towards qualification points for the 2018 CSB Incentive trip. View the CSB Dist. Partner trip rankings to see if you or your agents made the list of our top producers this month. The qualification period is March 1, 2017–February 28, 2018.

Anticipated CHLIC release timeline

**Pending DOI approval.

CHLIC is available in the following states: AL, AZ, CT, GA, IN, IL, KY, KS, MD, MI, MS, NC, OH, OK, PA, SC, SD, and TX.

Check out our product availability chart to see all of the products available in your state.

LOYAL rate adjustments

Loyal American Life Insurance Company (LOYAL) Medicare Supplement plans are experiencing rate adjustments in the following states beginning on:

7/1/2017 – California (rate hold on plans G & N), Vermont (rate hold on all plans), New Jersey (rate hold on all plans), Washington (rate hold on all plans)

Click here to preview the LOYAL rate adjustments in each state listed above.

ARLIC rate adjustments

American Retirement Life Insurance Company (ARLIC) Medicare Supplement plans are experiencing rate adjustments in the following states beginning on:

7/1/2017 – New Mexico (rate hold on plan G), Virginia (rate hold on plan G)

8/1/2017 – Maryland

Click here to preview the ARLIC rate adjustments in each state listed above.

RFI processing update

A new automated system will now deliver the Request For Information (RFI) notices. Agents will continue to receive an email on pending applications that require assistance. Pending applications with missing data that may be obtained from the applicant, such as DOB, SSN, Medicare Card number, will receive an automated call from Cigna to obtain the missing information on a recorded phone line.

For calls answered, the applicant will be given the option to speak with a CSB representative to provide the missing information at that time.

Calls that are not answered will receive a recorded voice message providing a call back number. Three attempts will be made to obtain the missing information from the customer. Only one outreach call will occur every 5 days, there will not be multiple calls daily. If the third call attempt is unsuccessful, then an email will be sent to the customer. Additionally, a text message will be sent to the agent and the missing information will need to be obtained by the agent.

Grow your business with lead mailers

You can now earn 1,000 customer lead mailers each month when you meet the monthly minimum of $3,000 in issued annualized premium of Cigna’s IWL final expense insurance. For more information about Cigna’s new leads program, click here.